PC Magazine Broadband Survey

Here are the results from the survey of readers of PC Magazine. They show increased speed but no increases in customer satisfaction regarding broadband service. I would imagine the lack of satisfaction is because of the Comcast “Package” including TV and customer service. Speed is not all there is.

Delaware
Population: 864,764
Area: 2,490 square miles
Web site: www.delaware.gov
Average speed: 647 Kbps
SurfSpeed rank: 15th
Satisfied users: 20 percent
Median monthly price of broadband: $35
Broadband penetration: 63.3 percent

Delaware may be the second-smallest of the United States, but it’s no speed slouch. The Diamond State came in 15th among PCMag readers, probably owing to the large number of Verizon FiOS users. The fiber-optic service averaged a speedy 940 Kbps in Delaware, but a mere 20 percent of residents reported satisfaction with their ISPs, and a whopping 53 percent were unhappy. Why so gloomy?

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